Personal data deletion

The data protection laws of the countries where Bonuxo operates recognize your right to request deletion of your personal data, for example when it is no longer needed or when you withdraw consent. The right applies both to businesses and to end customers of a program. Requests are free.

Customer of a business — online request

On the business's page you can ask to see, correct or delete your data, or stop receiving advertising. To confirm it is you, we send a code to your registered email or your Wallet card. The request goes to the business, which is the controller of your data and the one that answers.

You will find it on your Wallet card or on the in-store QR code. If you have neither an email nor a Wallet card, ask the business in store.

Customer of a business — other channels

Ask in store or through the business's channels, or write to contacto@bonuxo.com and we will pass it on.

Business

Write to contacto@bonuxo.com from the account email, with the business name and, if relevant, the registered phone. A reason is optional. If something does not match, we will contact you before going ahead.

Each country's response deadlines are in the legal framework by country.

To just stop receiving marketing emails without deleting your account, use the one-click unsubscribe link in any email. It works without signing in and does not affect operational emails.

• Account: credentials, profile, settings and preferences.
• Loyalty history: balance and link to cards. Transactions (purchases, redemptions) remain in the business's records without any data that identifies you.
• Contact data: name, email, phone, birthday.
• Device identifiers: Apple Wallet / Google Wallet tokens.
• Digital cards: invalidated and no longer updated.
• Consents: marketing preference.

• Accounting and billing records: for the period required by tax law.
• Scheduled automatic purges: some technical records are deleted on their own on the schedule in the privacy policy, not earlier.
• Aggregated, anonymized data: metrics that identify no one.
• Data already sent to third parties (Mercado Pago, Apple, Google) follows their policies; Bonuxo stops sending new data.

The applicable law mainly depends on the country where the business that signed you up is established. If your request is not answered in time, you can turn to the authority or court listed for each country.