Refund and cancellation policy

This policy applies to the subscription that businesses (the "Business") pay to use Bonuxo: the Lite, Plus and Enterprise plans, and any add-on modules.

It does not apply to the prizes, perks or discounts each Business offers its own customers through its loyalty program. The Business sets those terms and is responsible for them. Program customers pay nothing to Bonuxo.

This page details the Subscription and billing section of the Terms and conditions. If anything differs, the Terms prevail.

Every new Business starts with a 14-day free trial. We do not ask for a card or any other payment method at sign-up, so nothing is charged during the trial.

There is no automatic charge when the trial ends either. To keep using Bonuxo, you choose a plan and pay for it.

Plans are always paid in advance. How you pay depends on the Business's country:

• Argentina: the plan is charged monthly, in pesos, through Mercado Pago. It is a monthly automatic payment you set up from the dashboard. There is no yearly plan in pesos.
• All other countries: prices are in US dollars, euros or Swiss francs, as shown on each country's pricing page. Online payment is not available outside Argentina yet: payment is arranged with our team when the trial ends, for example by PayPal or bank transfer. You can pay monthly, quarterly (10% off) or yearly (you pay 10 months out of 12).

Outside Argentina there are no automatic payments: each period is paid when we arrange it with you.

Bonuxo does not store your card details. Payments are processed by the payment method you use (Mercado Pago, PayPal or your bank).

You can cancel your subscription at any time, with no penalty.

If you pay with Mercado Pago (Argentina)

1. Sign in to the Bonuxo dashboard with an admin user.
2. Go to Settings › Account › Subscription and open the Overview view.
3. Click "Cancel subscription" and confirm.

Once you confirm, Bonuxo cancels the automatic payment in Mercado Pago and no further charges are made.

If you pay another way

Email us at contacto@bonuxo.com from the account's email address and tell us you will not renew. Since there is no automatic payment, no new period is charged.

In both cases you can also ask to cancel by email, and we confirm in writing once it is done.

• Cancelling from the dashboard (Mercado Pago): access continues until the end of the period you already paid for. The dashboard shows the date; on that day the account switches to Demo mode.
• Payment arranged with our team: access continues until the end of the period you already paid for.
• No further charges are made after cancellation.
• Your customers, points, prizes and history are not deleted when you cancel. You can subscribe again at any time; what happens to the data is explained below.

General rule: no refunds for partial periods. If you cancel partway through a period you already paid for, the unused part is not refunded. Exceptional cases are reviewed individually.

In addition, we refund the amount in these cases:

• Duplicate charge: the same period was charged twice.
• Charge after a confirmed cancellation: a new period was charged after your cancellation was completed.
• Technical error on Bonuxo's side: the charge was caused by a fault in our system.

How to request a refund

Email contacto@bonuxo.com with the Business name, the date and amount of the charge, and the receipt if you have it. We will never ask for your full card number.

We review every request by hand and reply by email. If a refund applies, we send it as soon as possible, through the same payment method used for the charge. How long it takes to reach you then depends on Mercado Pago, PayPal or your bank.

The account is deactivated. The data of the Business and its customers is deleted at the account holder's request and in any case within 90 days of cancellation, except records that tax law requires to be kept.

You can request deletion via Data deletion.

Bonuxo is a service for businesses. This policy does not limit any rights that the applicable law makes non-waivable.

For any question about charges, invoices, cancellations or refunds, email us at contacto@bonuxo.com.